Maximize your earnings and secure your future at Woodhouse!
We have an
IMMEDIATE OPPORTUNITY to join our team in an instrumental education role. This position is a regional role, responsible for the training and onboarding of team members across Dallas Fort Worth metroplex locations. The position is vital in ensuring our guests receive the highest level of service and expertise.
The
Education and Training Manager earns $25-27 per hour
PLUS a
GENEROUS, WORLD-CLASS BENEFITS package.
Join Woodhouse Spa, included on Forbes Travel Guide Most Stylish Finds in #FortWorthTexas!
Consistently voted Best of Plano Magazine.
Woodhouse Spa is the leader in affordable luxury. Woodhouse Spa DFW strives to create a unique spa experience for each of our guests and only achieves this with talented people who have passion for what they do! Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. We are seeking passion-filled, enthusiastic individuals driven by intention and guided by excellence to join our team today.
The
Education and Training Manager is responsible for the development or refinement and management of all training programs, including new hire training, ongoing training and certifications, and remediation training. The Education and Training Manager has a passion for the "Woodhouse Way", a clear understanding of spa operations, spa culture, and develops team members to ensure they are prepared to meet the demands of their roles. Works closely with spa leadership to ensure training is effective. Responsible for conforming to brand standards set forth in the Team member Handbook and Operations Manual and will strive each day to ensure our professional team is on point to exceed guest expectations.
Responsibilities:
- Own new hire training curriculum and assessments for spa professionals (Massage Therapist, Esthetician, Nail Technician) which abide by corporate protocols and protect the Woodhouse brand
- Participate in new hire orientation, training and onboarding sessions at scheduled spa, conduct protocol training, retail brand and product training, and train all elements of the Woodhouse Way
- Certify readiness for job for each new hire and each service
- Coordinate with spa leadership to follow-up on all needs
- Ensure training programs maintain brand consistency by conducting regular assessments and audits
- Ensure success of first days and weeks on the job
- Launch and train on new products and services
- Provide ongoing training to ensure all team members are educated and have tools and supplies necessary to be successful
- Performs other job-related duties as assigned, which may include operating as Manager on Duty in DFW
Ideal candidates:
- Licensed Massage Therapist, Esthetician and Nail Technician licenses required
- Minimum 8 years spa experience, Woodhouse Spa experience preferred
- Minimum 2 years of leadership and training experience. Departmental lead experience qualifies
- Interpersonal Skills: Ability to interact with individuals at all levels of the organization
- Communication: Effective written, spoken, and non-verbal communication
- Customer Service: Service-oriented mentality with a focus on exceeding expectations
- Professionalism: Maintain a positive and professional demeanor
Working conditions:
- Standing for up to 8 hours at a time
- Lifting up to 30lbs
- Bending, reaching, stooping
- Repetitive motion
- Reasoning, problem solving, hearing, speaking
- Fast/steady paced environment, multiple priorities
- Frequent customer interaction
- Local travel across Dallas Fort Worth metroplex
Woodhouse Spa is an Equal Opportunity Employer and a drug-free workplace.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
