Spa Manager

EOS Hospitality • Full-time • Austin, TX, US • 3w ago

Job Details

Description

Leadership & Operations

Lead, supervise, and support Spa team members in daily operations.
Ensure smooth, efficient, and guest-focused Spa operations at all times.
Maintain complete knowledge of all resort amenities, Spa services, products, and hours of operation.
Uphold LakeHouse Spa standards consistently with all team members.
Supervise daily guest interactions and resolve guest concerns promptly and professionally, ensuring follow-up and satisfaction.
Oversee Spa scheduling, appointment bookings, and service flow for individuals and group bookings.

Financial & Administrative Responsibilities

Actively participate in forecasting, payroll, scheduling, and labor management.
Maintain departmental expenses within established budgetary guidelines.
Assist with inventory management of professional products and supplies.
Ensure proper linen control and cleanliness of all Spa areas.

Staffing, Training & Development

Recruit, hire, onboard, train, and retain Spa team members.
Train staff across Spa areas including guest services, sales, and Spa operations.
Support Company on-line training platform, ensure employee participation, schedule time for compliance.
Motivate team members to perform at their highest potential.
Conduct performance coaching, evaluations, and disciplinary actions as necessary.
Foster a positive, professional, and team-oriented work environment.

Meetings & Collaboration

Attend and actively participate in:
- Departmental meetings
- Guidance Team meetings
- Operations meetings
- Quality meetings
- Daily stand-ups
Work collaboratively with other resort departments to support operational goals.

Supportive Functions

Attend all required departmental and resort meetings.
Perform duties within a team-based environment.
Professionally represent LakeHouse Spa and Lake Austin Spa Resort at all times, including while on property.
Maintain LASR appearance and grooming standards consistently.

Essential Qualifications

Knowledge, Skills & Abilities

Strong accounting, budgeting, and forecasting knowledge.
Proven leadership and supervisory experience.
Minimum of two (2) years in a management role with direct staff supervision.
Demonstrated Human Resources knowledge and sound judgment.
Strong verbal and written communication skills.
Computer proficiency, including Microsoft Excel and Microsoft Word.

Preferred Qualifications

Spa and/or salon experience.
Hospitality or luxury resort experience.

Abilities

Ability to motivate, train, and fairly evaluate staff performance.
Ability to work independently with minimal supervision.
Strong organizational, multitasking, and time-management skills.
Ability to work collaboratively with cross-functional teams.
Ability to schedule services for individuals and large groups.
Flexibility to work varying schedules, including weekends and holidays.
Ability to remain calm, professional, and pleasant in high-pressure situations.
Knowledge of resort operations and competitive markets.
Thorough understanding of federal, state, and local employment laws.
Fluency in speaking, reading, and writing the primary language of the workplace.

Physical Requirements

Primarily indoor work environment with controlled temperatures.
Ability to stand for up to 7 hours per day.
Ability to lift up to 15 lbs occasionally.
Requires walking, standing, sitting, reaching, grasping, repetitive motions, and fine motor skills.
Continuous speaking, listening, and visual acuity required.
Ability to operate standard office equipment including computers, phones, printers, copiers, and fax machines.

Work Schedule & Attendance

Regular attendance is essential.
Due to the cyclical nature of the hospitality industry, flexible scheduling is required based on business needs.
Attendance at all required training and skill development sessions is mandatory.
Employees must comply with all Lake Austin Spa Resort rules and regulations for safe and effective operations.

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